
Return & Refund Policy
We want you to love your purchase! If you're unsatisfied with your order, we're here to help.
Returns
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Eligibility: Items must be returned within 30 days of purchase. To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging.
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Return Process: To initiate a return, please contact our customer service team on the website via the chat or email us at upsellprofessionals@gmail.com with your order number and reason for return. Once approved, we will provide instructions on how to send your item back.
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Shipping: You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.
Refunds
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Processing: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, a credit will automatically be applied to your original method of payment within 5-10 business days.
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Partial Refunds: In some cases, only partial refunds may be granted (e.g., items that are not in their original condition, damaged, or missing parts for reasons not due to our error).
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Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at upsellprofessionals@gmail.com with a photo of the damage or defect. We will arrange for a replacement or refund at no cost to you.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at upsellprofessionals@gmail.com.